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Screenprint Frequently Asked Questions (FAQ)

Can you do full color shirts?

Yes. They’re expensive though, so get ready to pay quite a bit for ‘em. We also have a minimum order of 100 pieces on full-color orders. Back to top

Is there a difference between screen printed shirts and vinyl heat transfer shirts?

Yes. Simply put, silk screened shirts are printed to last, heat transfers are not. That does not mean that vinyl transfer shirts are inferior.

Remember those 1980’s Star Wars shirts with the photos on the chest? The ones that made you sweat in a big, square shape between your nipples? Those were vinyl transfer shirts. Sure, they disintegrated and got too ugly to wear after a couple of months, but they sure were cool while they lasted.

Screen printed shirts, on the other hand, are actually ink printed onto your shirts. And while it may fade or crack a little bit, if you take reasonable care of your shirt, they’ll look great for years to come.

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What is your minimum order?

  • One Shirt. Seriously. For non-rush jobs, we don’t have a minimum order. But you still have to pay for setting up the screens, so it will be relatively expensive for you to print one or two or a half-dozen shirts. But if you want it done, we’ll do it. Rush jobs require that you order at least 24 shirts. Back to top

    How fast can you get my shirts to me?

    The absolute fastest we can print shirts for you is 3 days plus shipping. This assumes that the shirts are available in our Arizona warehouse. Remember though, that you’ll be paying through the nose for the rush (and even more for rush shipping if you need that), so try to premeditate and place your order at least 10 dats before you actually need the shirts. Back to top

    Do I have to pay full price if I print the same shirts later?

    No. We keep the transparencies used to make your screens on-hand, so you only pay $10 instead of $15 on any reorder.
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    What is a “flash” layer?

    A Flash Layer is when we double print a color on your shirt. If you’re printing light ink on dark shirts, we’ll usually print that light color twice so that the dark fabric doesn’t show through the light ink. This only costs you $.15 per shirt, and will make your shirts look a million times better..
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    Why do dark shirts cost more to order?

    Because they’re more expensive to buy blank, and it’s harder to print on them. Dark shirts, in general, cost about $1 more even before they’re printed. In addition, we usually have to print extra layers of ink for your design to look good when all is said and done. Back to top

    Can I Use a picture from my web site on my shirts?

    No. Web images are saved at 72 pixels per inch. We need at least 300 pixels per inch to get a decent print. The rule of thumb is that if you print an image out on a good laser printer at the size you want it printed on your shirt, and it looks jagged or ugly, that’s what the final print from us will look like. Back to top

    What is the separation fee?

    If artwork is more than one color and does not come print ready (colors separated, black and labeled with registration marks) we charge for the time it takes to separate the colors and make them ready for film.

    Best way to send art ready for print is in EPS format.

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    What is an.EPS file?

    An .eps stands for “encapsulated post script,” and is basically a printer file that is viewable and editable in some programs.You may be able to view it in a current version of Adobe Reader (as if it were a .pdf file).It’s editable in Adobe Illustrator , Freehand and Corel Draw. You can open it in Photoshop, but I’d recommend only doing that for your own use. When you open an .eps in Photoshop, it converts the file to something that is not as universally sizeable.Any production house or print shop should have no problem dealing with the .eps if you email it or give it to them on a disc. They’ll probably thank you for giving them something that’s easy for them to use.Back to top

    How do I know that you’re going to print the images where I want them printed?

    We will send you a proof with approximate size and placement. Before we submit the final order to our printers, we send you a .jpg file for your approval. Then it’s in the hands of the silk screen gods. Back to top

    How do I decide what size to print the design on my shirt?

    Measure it. We recommend measuring other shirts you have with similar designs. You can also cut out a piece of paper to the size you think you want printed and hold it up to your shirt. Back to top

    Is there a difference between a bitmapped .tiff and a .bmp file?

    Yes. A bitmapped .tiff file is an image that has been scanned as or converted to lineart and saved in the tiff file format. There is either black or white on this image; no gray tones. A .bmp file can contain colors, and are generally very large in size and low in quality. We do not print from .bmp files. Back to top

    How can I get my shirts cheaper?

    Change your order. So you want cheaper shirts. Here are your choices:

    1. print less colors - this will get rid of some of your setup and printing costs. the result is cheaper shirts and a cheaper overall price.

    2. use more inexpensive shirts - if you’re not using the cheapest shirts available, and you want to bring your pricing down, ask us to price cheaper shirts for you. This will give you cheaper shirts and a cheaper overall price.

    3. print more shirts - if you print enough shirts to get to our next price break, you will potentially save lots of money. This will give you a lower per-shirt price.

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    Will you print dirty words on my shirts?

    Sure. Nobody has sent us a design yet that we wouldn’t print. This isn’t a challenge, it’s just a fact. We reserve the right to refuse service, but you’d have to get pretty crass before we’d exercise that right. Back to top

    What kind of shirts do you print on for your personal projects?

    There are a couple of choices. Fruit of the Loom Heavy Cotton tees are great if you want nice, quality affordable tees with a good fitting cut . If I want a heavier tee, I go with the Gildan Ultra Cotton. They’re heavyweight 6.1-oz tees, so you can compare them weight-wise with the ever-popular Hanes Beefy-T, which is another good choice, but pretty expensive.

    Of course, if you’ve got extra money, and you want really nice shirts, ask us about our prices for American Apparel shirts.

    I think their reputation speaks for itself.

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    What is your return policy?

    If we print your shirts wrong, we’ll redo them right. If we print your order wrong because of an error on our end, we’ll reprint or replace your order for free. If it becomes a rush job because we messed up for you, we’ll rush the printing as much as we can (faster shipping at your expense). You are responsible for sending the bad shirts back to us.

    If your order is wrong because you didn’t proof the images we sent you, or you picked out the wrong color, brand, size, etc, we’ll work with you to reprint them, but we accept no responsibility for the error.

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    What is your refund policy?

    If your order is wrong because of an error on our end, send them back and we’ll credit your Think! account. If they’re wrong because of an error on your end, we do not offer a refund or credit.

    If you’d like to cancel your order, you are responsible for whatever work or inventory we’ve put into your job up to that point. You are also responsible for a 5% cancellation fee, which is five percent of your total order.

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    Can I Cancel My Order?

    Yes! You may cancel your order at any time, but you are responsible for processing fees, restocking costs and any other expenses incurred by us between the time we recieved your pamyent and the cancellation request was recieved.

    General cancellation fees are approximately 15% of your payment, but we’ll work with you to keep these costs as low as possible.

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    Do you accept credit card payments?

    Yes! We can accept your Visa/MasterCard over the phone or in the office. You’ll have to pass our stringent card verification process, but if you have the card, and you’re really you, it should be no problem. We can also accept cards via Paypal. If you don’t already have an account, go to paypal.com and sign up. Or you can always fed-ex us a money order. Our Physical address is:

    THINK SCREENPRINT
    1425 E University #107
    Tempe, AZ   85281

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    Can I write you a personal check?

    You can, but it will delay your order for up to a week while we wait for it to clear. We recommend sending a money order or using Paypal. Back to top

    Can you sew custom tags into my shirts?

    No. We do not do custom tags or the sewing for custom tags, but if you know someone with a sewing machine and some time on their hands, you can buy custom tags from a number of companies online. google it! Back to top

    Can you PRINT tags onto the inside collar of my shirts?

    We CAN do it, but it’s pretty expensive and complex. Here’s the deal… Every shirt sold in the US is required to include care instructions, sizes and the country of origin. Because most shirts we get (excluding American-made sihrts) are manufactured in a variety of countries, printing a tag on the inside collar can be pretty expensive because you would need a separate screen for each country/size combination.

    Plus! often, most ink/fabric combinations will let the ink bleed through the back of the shirt, so you end up with the ghost of a reversed image on the back of your shirt.

    All that said, if you still want to do it, we’re happy to give it a shot for you!

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    I’m in Phoenix, how do I get to your office to pick up shirts?

    If you’re in Phoenix, email us or just call to find out how you can pick your shirts up directly from our print shop. Back to top

    When does the clock start for my job’s turnaround time?

    As soon as we’ve got final artwork and 50% deposit. We need payment up front and artwork before we can start processing your order. So if you’re in a hurry, make sure you’ve got those two items ready to go so your shirt printing order isn’t delayed.Back to top

    Will you print and ship one or two shirts at a time for me as I get orders?

    Yes. We’re happy to do this for you, but you’ll be paying insane setup fees. You’re much better off printing 24 shirts and having them shipped straight to you so you can handle the whole thing. Back to top

     

Screen Print Frequently Asked Questions (FAQ)

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