Frequently Asked Questions
About our Screen Printing

Orders

Unless you have used a PO, your order will not be shipped without full payment. We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order. We will always contact you if there is a problem.
If the status of your order is PENDING AUTH, this simply means your order is being processed through our order authorization system. If we need any additional information from you in regard to your order, we will contact you via phone or email.
Yes. If you have your previous order saved in your Saved Designs section you can reorder in a few simple steps.
In the Shopping Cart, there is an option next to each garment. Click the “ADD NOTES” link. This opens a window that will allow you to add notes and instructions for that garment.
Yes. You can add shirts to your order but there is a small window of opportunity to make changes. The sooner you let us know of additional sizes, the better. We recommend contacting your customer service rep by the second or third business day at the latest. You cannot add shirts to rush orders. Adding shirts may delay the production time of your order.

Shipping

In some cases, yes. Contact customer service with your order number.
Yes. We ship all international orders utilizing U.S. Air Mail. International Orders require a physical street address and phone number. We are required to provide a commercial invoice for all International Orders. Deliveries will not be made on Weekends or holidays. The shipping time for international Postal Air Mail orders usually takes 5 to 30 business days depending on the country of destination. Please check with your local post office or customs office if you have not yet received your package.

Please Note: International orders may also be required to pay additional duty fees depending on the country of destination.

Please check with customs officials within your country. We are not responsible for any customs fees, nor can we accept a package (or have a package returned to the United States) that is stuck in customs.

We expect your order to be shipped to you in approximately 10 days or less from the date of your order. Note: Processing times must be added to shipping times. We cannot ship to PO boxes.

Products

In the Design Studio, there are two ways to accomplish this. 1) Click the “PRODUCTS” button. This will activate a products cover flow where you can select different garment options. 2) Click the “PRODUCTS” link in the header bar. This will take you to the Product Categories where you can select products and add designs.
Unfortunately there are no standardized industry specifications or measurements. However, the following rule-of-thumb applies.

Men”s
Size XS S M L XL 2XL 3XL 4XL 5XL 6XL
Chest 30-32″ 34-36″ 38-40″ 42-44″ 46-48″ 50-52″ 54-55″ 57-58″ 60-61″ 63-64″
Length 25″ 27″ 29″ 30″ 31″ 33″ 34″ 35″ 36″ 37″

 

Junior Fit Ladies – Slim cut through body and sleeves. Fitted shirt.
Size S M L XL XXL Plus 1X Plus 2X
Chest 28″ 30″ 32″ 34″ 36″ 41″ 46″
Length 25″ 26″ 27″ 28″ 29″ 30″ 31″

 

Youth
Size XS (2-4) S (6-8) M (10-12) L (14-16) XL (18-20)
Chest 27″ 31″ 34″ 36″ 40″
Length 18″ 20.5″ 24″ 26″ 27.5″

Printing

In the Design Studio, simply click on “PRODUCT VIEWS” and “FRONT”. Once you have done this, you will be given four (4) options; full, left side print, left chest, right side print. Click the “LEFT CHEST” option.
How do I add names and numbers?
In the Shopping Cart, there is an option next to each garment called “ROSTER COUNT”. Fill in the number of players on your roster and click the “ADD NAMES & NUMBERS” link. This opens a window that will allow you to add player names and numbers.
In the Design Studio, click on “PRODUCT VIEWS” and “BACK”. Once you have done this, select the “FULL” option. You can now design on the back of your garment.
Go to the Design Studio. Begin by clicking the “ADD TEXT” button or the “CLIP ART” button. You can now create a custom garment using our wide selection of fonts and clip art.

Artwork

Sign In using your email address and password. Click the “MY ACCOUNT” link in the header bar. Click “MY DESIGNS” in the left menu. From here you can select a design and click the red “REMOVE” link to remove the design.
The best option is to upload your artwork using an image format that supports transparency such as .PNG, .PSD or .GIF. If this is not an option, please add a note from the shopping cart saying you would like our artists to remove the box for you.
Sign In using your email address and password. Click the “MY ACCOUNT” link in the header bar. Click “MY DESIGNS” in the left menu. From here, choose the design you want to edit and click the yellow “CUSTOMIZE IT” button. This will take you to the Design Studio where you can edit and save your design.
In the Design Studio, click the “UPLOAD IMAGE” button. The following file types are supported: .PNG, .GIF, .JPG, .BMP, .TIF and .PSD.