General FAQ
Yes! We offer rush orders with different turnaround options: 1-day rush (100% surcharge), 2-day rush (75% surcharge), 3-day rush (50% surcharge), and 4-day rush (25% surcharge). Rush orders are subject to availability and additional fees.
While we do accept walk-ins, we highly recommend scheduling an appointment to ensure we can give you the attention you deserve. Walk-ins are limited to appointments 30 minutes or less.
Give us a call at 480.966.0030.
Yes, we offer shipping for orders within the United States. Shipping costs vary depending on the size, weight, and destination. We’ll provide a shipping estimate when you place your order.
Yes, we offer international shipping. Additional fees apply based on the destination country and the size/weight of the shipment. Contact a sales representative for international shipping rates.
We’re happy to accommodate changes if possible. However, if screens for your order have already been produced, changes may not be feasible without additional costs. Contact us as soon as possible to discuss any changes.
We accept all major credit and debit cards, cash, and PayPal.
Yes! You can pick up your order from our store at 1415 E University Drive, #A-108, Tempe, AZ 85281 during normal business hours. Call 480.966.0030 if you need to schedule a specific time.
Yes! We offer bulk discounts on larger orders. The more you order, the more you save. Just ask us about discount pricing.
You can submit artwork by emailing it to orders@thinkpro.net, sharing it with a sales representative, or uploading it via our online system.
We accept PDFs, JPEGs, PNGs, and EPS files. If you’re unsure about your file type, just ask!
Send us an email at orders@thinkpro.net or call us at 480.966.0030. We’re happy to help.
Our order processing software automatically emails customers after each stage of their order, keeping you informed from payment to pickup.
Yes! We have an experienced design team that can bring your ideas to life. Submit a request at https://www.thinkpro.net/graphic-design-request.
Absolutely. We provide a mockup on the invoice as a proof for your approval before printing.
Custom Apparel Printing FAQ
We print on a variety of garments including t-shirts, sweatshirts, hoodies, and more. Let us know what you need and we’ll make it happen.
We offer screen printing, heat transfer, and direct-to-garment (DTG) printing. For paper materials, we use digital and offset printing.
We require a minimum of 12 items for screen printing. There is no minimum for DTG printing, DTF printing, or embroidery. Paper printing minimums vary by product.
Standard turnaround is 7-10 business days after we receive the garment. During holiday/peak season, this may expand to 10-14+ business days. Embroidered items may take additional time. Contact your representative for specific completion dates.
HOLIDAY ANNOUNCEMENT:
During holiday and peak season, the standard turnaround time may expand to 10-14+ business days. Embroidered items may take an additional couple of days. Please reach out to your representative if you need specific completion dates. Most requests can be accommodated when the order is placed
Yes! We provide DTF or DTG samples upon request. You can also schedule a press check to inspect the first screen-printed shirt. Speak to your sales representative to arrange either option.
Consult the size guide provided by the garment manufacturer under “more product info” as fit and sizing vary by brand and material. Dimensions are also indicated on the invoice. You’re welcome to visit our location to view samples in person.
Yes! We offer a Pantone matching service for $65. We require the PMS number to ensure accurate color matching. Our sales representatives can assist you at our location.
Paper & Print Products FAQ
Express Digital Printing (business cards, postcards, posters) typically completes in 1-3 business days. Standard Offset Printing (flyers, brochures, magnets, folders) typically completes in 4-7 business days.
We offer edge-painted cards, suede finish, letterpress, die-cut, foil stamped, and plastic cards. These are designed to leave a lasting impression. Typical completion time is 4-7 business days.
Yes! Our Sticker Zone includes bumper stickers, paper stickers, UV coated stickers, and round stickers. Sticker orders typically complete within 4-7 business days.
We offer feather flags, vinyl banners, table covers, car magnets, retractable banner stands, and large posters. Typical completion time is 4-7 business days.
We print on business cards, flyers, brochures, posters, and more. Our team can help you choose the best material for your needs.
Both! You can upload your own print-ready artwork using our online designer tool, or choose from thousands of design templates we have available. Our design services are also available to assist.
TH!NK Portals FAQ
TH!NK Portals is a private, branded online ordering portal for businesses, organizations, and teams. It gives employees or team members a single place to order approved company apparel, business cards, flyers, signage, and more without back-and-forth emails and phone calls. Ideal for companies, franchises, and multi-location businesses.
Yes. We require a brief application and approval process to ensure TH!NK Portals is the right fit. The application takes just a few minutes online, and once approved, we handle full setup of your custom-branded portal.
Simply apply online. It takes just a few minutes. Once approved, we set up your custom-branded portal and connect you with a Brand Pro who helps design products, set preferences, and launch. No upfront costs.
After approval, your Brand Pro finalizes designs and product selections with you. Most portals launch quickly once branding and product choices are confirmed. The timeline depends on design needs, but setup is streamlined.
Your portal is a one-stop shop for print, apparel, and promotional items including t-shirts, hoodies, business cards, flyers, signage, stickers, banners, and more. Everything is pre-approved and on-brand.
No. TH!NK Portals supports apparel, print materials, promotional products, and more. You can offer business cards, flyers, signage, branded merch, and anything else your team regularly needs.
Yes! Employees can log into your company’s portal and place orders directly. Whether it’s a new team shirt or business cards, they can browse approved items and order without going through a manager.
Absolutely. You have full control over which products, designs, and customization options are available. Only approved items are visible to your team, keeping everything on-brand.
Yes. Every portal client gets a real-time dashboard showing all items sold and sales activity, giving you a quick overview of orders and performance.
You have full control over your pricing strategy and profit margins. You set your own prices on portal items, and we offer flexible, competitive pricing on the production side. Your Brand Pro will help set up pricing that makes sense for your business.
Yes. We offer flexible, competitive pricing on all production. You also control your own profit margins on portal items.
Yes. You’ll have ongoing access to your dedicated Brand Pro and our support team. Whether you need to add new products, update designs, or troubleshoot an order, we’re here for the long haul.
Yes! During onboarding, you’ll be connected with a dedicated Brand Pro who can create standout designs for your portal, whether you need a full brand package or just a few tweaks.
Of course. If you have established branding, logos, and design assets, we incorporate them directly into your portal to keep everything consistent with your brand identity.
No. We handle inventory management, production, and fulfillment on your behalf. Orders are produced and shipped as they come in, so there’s no need to warehouse stock.
Orders are produced and shipped by our team in Tempe, Arizona. When someone places an order, we handle printing, quality control, packaging, and shipping directly to the customer or designated location. No work required on your end.
Yes! TH!NK Portals supports multi-location businesses and franchises. Each location or department can access the portal to order approved branded materials, keeping everything consistent across your organization.
Absolutely. We build a custom-branded portal tailored to your company featuring your approved products, designs, and materials. Your team can log in, customize items if needed, and place orders easily.
TH!NK Hype FAQ
Yes! TH!NK Hype is built specifically for content creators, artists, and entrepreneurs who want to sell custom-branded merchandise to their audience. We handle everything from design and store creation to printing, packing, and shipping. You focus on promoting to your fans.
None. TH!NK Hype is completely free to launch. We cover all backend setup including design assistance, e-commerce store development, and initial production. You don’t pay anything out of pocket to get started.
We recommend you have some kind of follower base, whether it’s a large email list, Discord community, Instagram following, TikTok following, or even a church family. Your Hype Store will be most successful if you have fans excited to buy your merch.
Nope! When you’re onboarded, you’ll be connected with one of our graphic designers who will create custom merch designs for you. If you already have designs you love, you can send those in too.
Yes! We created the promotional process and will guide you through every step. Our strategy focuses on dropping exclusive, limited-time-only merch at select times throughout the year, adding scarcity and boosting demand and profits.
You earn $10 for every shirt sold through your Hype Store. Once the cart closes and all orders are printed and shipped, we cut you a check for your earnings. Note: chargebacks and refunds are factored into final earnings, and orders under 12 units processed via DTF or DTG do not qualify for commission kickbacks.
Our profits are built directly into the shirt sale price. We carefully craft pricing and select products so margins are calculated into each item sold. With every shirt purchased, both you and TH!NK Pro make a profit. It’s a true partnership.
Screen printing takes 10-15 days after the cart closes. Once printed and packaged, shirts ship from Tempe, Arizona and arrive within 5-7 business days. Overseas orders may take longer.
TH!NK Stores FAQ
TH!NK Stores is a done-for-you Elite Fulfillment Program for local businesses, retail stores, and uniform fulfillment centers. It includes: website development for your branded store, inventory management (online and physical), order fulfillment and shipping, graphic design services, profit margin control, and a real-time dashboard to monitor sales. We have 18+ years of experience, 130+ stores created, and $130K in total revenue generated for clients.
We recommend you have active retail sales. This program is built for local businesses, retail stores, and uniform fulfillment centers that are already selling and need a production and fulfillment partner.
Simply apply online through the TH!NK Stores website. Once approved, our team builds your branded online store, sets up inventory, and gets you fully operational with no upfront costs.
Yes! TH!NK Stores supports international shipping for online store orders placed through your branded e-commerce site.
We provide garments at wholesale costs with no minimum. You and your team choose your own profit margin when setting up your store. Managers receive a unique login to order inventory at wholesale prices for resale.
Once your retail store is up and running, there are no minimums. You can reorder inventory in any quantity you need.
Your inventory and prints are kept on-hand, so we can restock your local retail store in as little as 72 hours.
Your payment is sent once a month via QuickBooks. Sales are tracked through your real-time dashboard.
Yes! We create a branded online store tailored to your business, manage inventory, handle order fulfillment and shipping, and provide graphic design access. No upfront costs to get started.
Think On-Demand Pro FAQ
Think On-Demand Pro is our premium print-on-demand fulfillment service for e-commerce brands. We handle production, quality control, and delivery of your t-shirt orders using high-quality direct-to-garment (DTG) printing. You sell, we print and ship directly to your customers.
Think On-Demand Pro is designed for established e-commerce stores processing 30 or more t-shirt orders daily. Start with a one-on-one consultation with your personal Brand Pro to see if it’s a fit.
No. Think On-Demand Pro operates on a pay-per-order model. You only pay when orders come in. No upfront costs or monthly subscription fees.
We offer seamless integration with both Shopify and WooCommerce through our portal at app.think.pro. Once connected, orders flow automatically from your store to our production floor with no manual intervention. Our automation tools can help achieve 2-3x higher production output.
We offer a premium selection of top garment brands. During your onboarding consultation, your dedicated Brand Pro will walk you through all available options and help you select the best products for your brand and audience.
Graphic Design FAQ
Yes! We offer a full range of graphic design services including logo design, business cards, brochures, marketing materials, custom shirt designs, large format signage, and stickers. Our rate is $100/hour.
Our design rate is $100/hour. Most projects have estimated hour ranges depending on whether you need a basic layout or a unique custom design.
We offer logo design, business card design, custom shirt designs, brochure design (2-4 pages), marketing materials (postcards, flyers, posters, door hangers, EDDM), large format designs (banner stands, pole flags, coroplast signs, foam core, magnets, vinyl banners), and sticker designs.
Visit our design request form at https://www.thinkpro.net/graphic-design-request/ and tell us about your project. Include any inspiration or references if you have them (Pinterest is a great resource). A designer will reach out within 1 business day.
A basic logo layout runs $400-$600 (4-6 hours). A unique custom logo design runs $600-$800 (6-8 hours). Logo adjustments to an existing logo are $100-$200 (1-2 hours).
A new basic business card layout is $100 (1 hour). A unique custom business card design is $200-$400 (2-4 hours). If you already have a card designed and just need a name or info added, that’s $50 (half hour).
A basic brochure layout (2-4 pages) is $200 (2 hours). A unique custom brochure design is $200-$500 (2-5 hours).
A basic shirt design layout is $100 per design (1 hour). A unique custom shirt design is $200-$300 per design (2-3 hours).
Basic layouts for postcards, flyers, posters, door hangers, and EDDM mailers are $100 (1 hour). Unique custom designs for these items run $200-$400 (2-4 hours).
Basic layouts for banner stands, pole flags, coroplast signs, foam core, magnets, and vinyl banners are $100-$200 (1-2 hours). Unique custom designs run $200-$400 (2-4 hours).
A basic sticker layout is $50 (half hour). A unique custom sticker design is $100-$300 (1-3 hours).
Yes, a $50 deposit is required for all unique designs before work begins. The deposit will be applied toward your final total.
A basic layout is a simpler, straightforward design that takes less time. A unique design involves more creative development, custom illustration, or complex compositions and takes more hours to produce a one-of-a-kind result.
After you submit the design form, a designer reaches out within 1 business day. Design drafts are delivered within 2-4 business days after the design direction is confirmed. Most designs go through 3-5 rounds of edits, 1-2 business days apart. The full process for unique designs typically takes 1-3 weeks.
Most designs go through approximately 3-5 rounds of editing. Each round is typically 1-2 business days apart.
After you submit the design request form, a designer will reach out via email within 1 business day to connect about the project. A virtual or in-person meeting can be set up if necessary.
Expect design drafts within 2-4 business days after the design direction is confirmed with your designer.
After a final design is approved and full payment is received, you’ll receive all major file types and use case variations for your design.
A $50 deposit is required before work begins on unique designs. Full payment is required after the final design is approved and before file delivery.
Please reach out to us for current payment options. You can submit a design request at https://www.thinkpro.net/graphic-design-request/ and we’ll be happy to discuss payment details.
Include inspiration and reference images with your design request! Pinterest is a great resource. The more direction you provide upfront, the faster we can deliver a result you’ll love.
Absolutely. If you have existing artwork, logos, or files, include them with your design request. For example, if you already have a business card designed and just need a name change, that’s a quick $50 adjustment.